--- title: "Walsingham Support Case Study — Self-Editable SCORM Induction" description: "How Walsingham Support moved its staff induction from a monthly seminar with ~40% attendance to an accessible SCORM course trending towards 100% completion." canonical_url: "https://scormspecialist.co.uk/case-studies/walsingham-support" meta: "og:description": "A monthly induction seminar rebuilt as an accessible, self-editable SCORM 1.2 course." "og:title": "Walsingham Support: induction completion from ~40% to nearly 100%" --- > Index of every page on this site: [llms.txt](https://scormspecialist.co.uk/llms.txt) Case study · Walsingham Support # **Induction completion from about 40% to nearly 100% ** A national charity's monthly induction seminar, rebuilt as an accessible SCORM course that staff take on any shift, and that their own team keeps up to date. **Reach ** 40% Seminar → \~100% SCORM course Problem ## **A seminar shift workers couldn't attend** Once a month on a weekday morning, built from a slide deck that was hard to keep current. Solution ## **An accessible, self-editable course** Interactive, accessible to WCAG 2.1 AA, built around their people, with a simple editor for their L&D team. Result ## **Near-full completion, praised by the CEO** Feedback was "overwhelmingly positive", and the senior leadership team and the CEO commended the work. Case study · Self-editable SCORM course ## **From a monthly seminar to an induction **every new starter** can take ** Walsingham Support ran its staff induction as a seminar once a month. Staff on weekend and evening shifts often couldn't attend. We rebuilt the PowerPoint as an accessible SCORM 1.2 course that their L&D team updates in house. [**Talk about your induction **](https://scormspecialist.co.uk/book?from=case-study-walsingham) **Jump to the results ** **Reach ** **From around 40% attendance to completion trending towards 100% ** Seminar **\~40%** SCORM course **→100%** Figures as reported by Walsingham Support's L&D team **Reception** **Commended by the CEO and senior leadership** User testing feedback was "overwhelmingly positive" **Ownership** **L&D made most user-testing changes themselves** Through a browser editor, with no code and no developer 01The challenge ## An induction many staff couldn't attend Walsingham Support provides care seven days a week. New starters were inducted at a seminar held once a month, on a weekday morning. Staff who only work weekends or evenings often couldn't get there, and attendance sat at around 40%. The content was a 25-slide PowerPoint, mostly images of text. Some of it changes regularly: trustees, the executive team, the regional structure and the yearly strategic goals. The L&D team wanted to make those changes themselves, without commissioning a developer each time. ### **One seminar a month, on a weekday morning ** Illustrative week for the shift patterns Furqan described **Mon** **Tue** **Wed** **Thu** **Fri** **Sat** **Sun** Seminar Weekday days Weekends Evenings Induction seminarOn shift > "It is also important to us that we would have an agreement as to how the course can be modified / tweaked post course, as changes would be needed for instance region structures or people changed." > > *Furqan Zaman, Learning and Development Manager, in his first email* 02What we built ## A course that works on any device and with any input We wrote the course in code, without an authoring tool. That let us build each interaction the content called for. All the text is live text rather than images of text, so screen readers can read it and it reflows on a phone. The whole course is keyboard navigable. It reports completion to their LMS and resumes where the learner left off. ![Walsingham Support induction course: live map screen](https://scormspecialist.co.uk/images/case-studies/walsingham/map.webp) Their own map of services across six regions, embedded live, so the course stays current as services change. 03Built to be edited ## Updates without a developer The original plan put all the editable content in one structured file: names, photos, regions, quiz questions, logo and brand colours. Partway through the build we went further and added a browser-based editor. The L&D team edits the text, exports a new SCORM package and uploads it to the LMS. The editor got its first real test during user testing. Furqan made most of the feedback changes himself. He sent only one request back to us, which was to add model answers to the final assessment. 1. **1**### **Open the editor** In a browser, with nothing to install. 2. **2**### **Change the content** Names, photos, regions, quiz questions, goals. 3. **3**### **Export the package** A new SCORM 1.2 zip that is ready to upload. 4. **4**### **Upload to the LMS** The layout adjusts to the new content. ### **Their team changes ** - Staff, trustee and executive names, titles and photos - Regional structure and contacts - Text within each section, and the yearly goals - Quiz questions and answers - Logo and brand colours ### **We step in for ** - New sections or new types of page - Changes to layout, navigation or interactions - Accessibility or SCORM compliance updates - A full rebrand > "This is a really useful feature for us going forward, and I think it will make maintaining and updating the induction much easier. It is certainly much more practical than having to edit the SCORM file itself every time we need to make a change." > > *Furqan Zaman, Learning and Development Manager, on first using the editor* 04How we worked ## Collaborative from the first call to launch A course like this depends on content from busy people: a CEO, trustees, regional leads. We built the structure first and added each video and section as it was ready, so the project never waited on one missing piece. **01** ### **Shape it together** We went through their deck slide by slide and agreed what to make interactive, what to make accessible, and what their team would edit themselves. **02** ### **See it early** They had a working preview before the project kicked off. From then on, feedback was on the real course, not on mock-ups. *“Wow this is coming along very nicely. I like the design!” *— Furqan **03** ### **Build as content lands** We tested on their own LMS from the start and slotted in videos and sections as their stakeholders delivered them. **04** ### **Test, launch, hand over** We ran user testing with their staff and launched to new starters. We handed over an editor their team was already using. *“All feedback received has been overwhelmingly positive.” *— Furqan 05In their words ## "The results speak for themselves" **"Historically, this training was delivered as a seminar, achieving only around 40% attendance. Since launching the new solution, we have been trending towards 100% completion, with feedback overwhelmingly positive." ** ![Walsingham Support](https://scormspecialist.co.uk/clients/walsingham-support.webp) **Furqan Zaman**Learning and Development Manager, Walsingham Support ## **Is your induction still a PowerPoint that people miss? ** Send us the deck. In 15 minutes we'll tell you what we'd build and what your team could edit themselves. [**Book 15 minutes **](https://scormspecialist.co.uk/book?from=case-study-walsingham) [**See PowerPoint conversion **](https://scormspecialist.co.uk/services/powerpoint-conversion) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://scormspecialist.co.uk/#website","@type":"WebSite","description":"UK-based SCORM e-learning development specialist. 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